Orders & Shipping
Where do you ship to?
We currently ship within South Africa only.
How long does delivery take?
Orders are typically delivered within 7–14 business days depending on your location.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email.
Products
Are your products authentic?
Yes, 100%. All products sold at Yeppeu Lab are genuine and sourced with care. We do not sell counterfeit or grey-market goods.
Are your products suitable for all skin types?
Most of our K-beauty products are formulated for a wide range of skin types. Each product page includes detailed descriptions to help you choose the right product for your skin.
Do your products contain harmful ingredients?
Our curated products follow Korean beauty standards, which prioritise gentle, effective, and skin-safe formulations. Always check the ingredient list if you have known allergies.
Returns & Refunds
What is your return policy?
We accept returns on unopened, unused products within 7 days of delivery. Please contact us at info@yeppeulab.co.za to initiate a return.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos and we will resolve it promptly.
Payments
What payment methods do you accept?
We accept all major credit and debit cards via Yoco, our secure SA payment provider.
Is it safe to pay on your website?
Absolutely. Our store uses SSL encryption and our payments are processed securely through Yoco.
Still have questions?
We're happy to help! Reach out to us at info@yeppeulab.co.za and we'll get back to you as soon as possible. 🌸